Answers to your legal and account questions
We collect your name, email, phone number, date of birth and bank account details for account verification and withdrawals. We also log your login history, device type and IP address to detect fraud. DANA, OVO, GoPay and QRIS deposits are tied to your registered identity. You can see all stored data in your account Settings under Privacy.
Yes. Go to your account Settings, select Data Export, and request a complete history of your deposits, withdrawals, game sessions and login activity. We compile this as a timestamped PDF within 5 business days and email it to your registered address. It includes every transaction through DANA, OVO, GoPay and QRIS.
We retain your transaction records and account history for seven years after closure to comply with financial regulation. Your personal contact details (name, email, phone) are deleted within 30 days unless a pending withdrawal or dispute requires us to keep them. You can request early deletion by contacting our compliance team.
Use the Login Help page to reset your password via email verification. You'll receive a one-time reset link valid for 24 hours. If you no longer have access to your registered email, contact live chat with proof of identity (a recent bank statement or ID photo matching your account name) and we'll verify you within 24 hours.
Every deposit is verified against your registered bank account and encrypted for transmission. We cross-check the sending account holder's name with your account name. If there's a mismatch, the deposit is held pending your confirmation. Withdrawal addresses are locked to your verified account from day one.
Yes. Close your account through Settings → Account → Close Account. Your personal data is deleted within 30 days. Transaction records are kept for seven years for regulatory compliance, but are not linked to any personal identifiers after closure. Once deleted, your account cannot be reopened.
Lock your account immediately by clicking Log Out on All Devices in your Security settings. Then contact live chat or email our support team with the time, device and location of the suspicious activity. We investigate within 2 hours, reverse unauthorized transactions where possible and reset your password to secure your account.
